Re: The Community
Hi James,
Thanks for bringing this to our attention. I think I can safely speak for all of the Fleet Captains and Officers, when I say that community cohesion is something that's very important to us.
Although I'm not sure that I've ever spoken with you in-game, your concerns are something that we take seriously and that are important to me, on a personal level.
You mention verbal abuse and bullying as two of the concerns that you have. I encourage you and anyone else experiencing these issues, to share any instances of abuse or bullying with a Fleet Captain, whose job it is to conduct any immediate intervention, and pass along information about the incident to the Fleet Officers, so fair and timely action can be contemplated. The appropriate forum for this, would of course, be through private message either in-game or on the website.
Timely and detailed reporting of these instances is critical in us effectively dealing with the matter. Important details to note, are the day and time of the occurrence as well as the people involved. Screenshots or chat logs are also helpful in giving the incident context.
Unfortunately, there's not always a Fleet Officer or Captain in chat to immediately deal with these issues, which is why I'd ask that you, or anyone else experiencing similar issues, to assist us in dealing with these matters, by reporting them as suggested above.
Dave.
Thanks for bringing this to our attention. I think I can safely speak for all of the Fleet Captains and Officers, when I say that community cohesion is something that's very important to us.
Although I'm not sure that I've ever spoken with you in-game, your concerns are something that we take seriously and that are important to me, on a personal level.
You mention verbal abuse and bullying as two of the concerns that you have. I encourage you and anyone else experiencing these issues, to share any instances of abuse or bullying with a Fleet Captain, whose job it is to conduct any immediate intervention, and pass along information about the incident to the Fleet Officers, so fair and timely action can be contemplated. The appropriate forum for this, would of course, be through private message either in-game or on the website.
Timely and detailed reporting of these instances is critical in us effectively dealing with the matter. Important details to note, are the day and time of the occurrence as well as the people involved. Screenshots or chat logs are also helpful in giving the incident context.
Unfortunately, there's not always a Fleet Officer or Captain in chat to immediately deal with these issues, which is why I'd ask that you, or anyone else experiencing similar issues, to assist us in dealing with these matters, by reporting them as suggested above.
Dave.
