Hi everyone,
Thank you for bringing up your concerns. I hope you can bear with us just a little longer. This past weekend we spent quite a bit of time discussing the guild reorganization. I hate to say it, but there may be another week or two of some growing pains due to the large active player base we have and the need to get things organized in a way that gives us room to grow and effectively manage such a large and active guild.
We do have capabilities for moderating disruptive players both in game, in Vent, and here on the forums. However, we do have specific guidelines we need to follow to make sure things are handled as fairly as is possible.
Because this post is getting longer than intended I am going to start with this:
If you run into any situation you feel is inappropriate, and that you believe the leadership team can handle (we can deal with guild chat, or Ventrilo, but have no control over communication channels managed by Taint, for example), don't hesitate to send me a Private message via this website. I get an email notification instantly of a new message. As long as I'm not in a meeting, or overwhelmingly busy, I should be able to discuss the situation at nearly any time via this method.
Also, if you are witnessing uncomfortable, or disruptive chat in game, whether directed directly at you, or at another player, take as many screenshots of the conversation as you can. We will ask you to share these with us so that we can discuss the situation with the appropriate parties if we were unable to witness the event(s) for ourselves. We will need some kind of evidence that the events occurred, and with TOR's systems, unless there is an Officer or Captain online to take screenshots themselves as things occur, there is little we can do but talk with "offender" and ask them for their side unless we have documented evidence.
I am one of two officers who will be focused on the Republic side. But due to the real world, I usually only get to put in somewhere between 1-3 hours actually in the game during the evenings on most evenings, and between 3-6 hours a day on the weekends.
That said, however, I monitor the forums (and therefore my private messages) throughout the day, nearly every day, so I am rarely no further than a Private Message away. My email is always with me, so even if I"m not actively in the forums, an email notification of a new Private Message will prompt me to check in and help where I can. So in summary, if you have any questions or concerns, don't ever hesitate to contact me via PM either via the website or in game. If I am not immediately available, I can at least get the ball rolling or see if another Officer is available to address the situation.
